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Terminal Performance Manager

Salary Details:
Between £37,000 - £45,000
Advertising End Date:
31 May 2018
Vacancy Type:
Job Description:
Role overview

The success of delivering an excellent passenger experience relies on the performance of our campus partners. Within the Terminal this primarily is the Check-In, Departure gate and cleaning teams.

This role requires the building of strong working relationships with these campus partners to manage performance, coaching front-line staff and help delivery of agreed Service Level Agreements (SLAs).

The successful candidate will be able to demonstrate an innovative and proactive approach to working with 3rd party providers to deliver measurable change. This will involve being comfortable with difficult conversations but also an enterprising forward-thinking approach to age old problems.

This is a high profile role within the organisation and the successful delivery of this role will be recognisable to the 14m passengers who use the airport every year, and the various teams across the airport.

Principal accountabilities

  • Solving business problems efficiently and accurately, through working with stakeholders to develop clarity of scope
  • Working collaboratively with other airport and 3rd party teams to develop understanding of processes and help solve operational problems
  • Develop a detailed understanding of operational cost and revenue drivers, identifying opportunities to grow EBITDA
  • Have an external focus on new technologies and other breakthrough initiatives, identifying the benefits to Edinburgh Airport
Qualifications and Experience:
 Qualifications and experience
  • Demonstrable experience of managing 3rd party providers to deliver to an agreed standard
  • A track record of delivering innovation and process improvements
  • Experience of managing opex budgets and building business cases to deliver capital investment
  • Ideally worked at some point in a customer facing environment, and/or been involved in the development and delivery of a passenger satisfaction programme

Leadership and general competencies


  • Comfortable with having difficult conversations
  • Enjoys working with the team on the ground to understand the daily challenges to develop the optimum solutions
  • Has an inquisitive mindset and can view problems from numerous angles
  • Experience of leading direct and indirect teams to achieve common objectives

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