• Profile

1st Line Service Team Analyst

Core Skill:
IT
Salary Details:
Between £22,000 - £28,000
Advertising End Date:
22 Feb 2019
Vacancy Type:
Permanent
Job Description:
You will be working as part of a valued member in our talented IT Service Team. The role and team form the initial point of contact for Incident, Problem, Change and Request Management for users.
You will have the opportunity to work and develop within all areas of the IT Team (including the IT Operations and Network Teams) providing excellent levels of service in an exciting, dynamic and fast moving environment.
 
Qualifications and experience
Essential:-
• Experience of Windows PCs and exposure to Microsoft Office.
• Excellent telephone skills plus an ability to communicate in a clear and concise way with users.
 
Desirable:-
• Experience of working within an IT Service Desk or 1st line support environment would be highly advantageous.
Person Specification:
• Excellent customer service skills
• Strong troubleshooting and analytical skills
• A pro-active approach to problem solving
• A high level of commitment and flexibility
• A willingness to learn about the wider Edinburgh Airport business
• An ability to work as part of a small and tight-knit team
• An ability to keep yourself updated on emerging IT related trends and technologies