About the role

The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills

The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.

About the recruitment process

Following the online application form, shortlisted candidates will be invited to a face-to-face interview with our Service Delivery Manager and a Passenger Operations and Safety Manager. The interview will consist of competency and values based questions. You can find out more about our interview process and examples of questions here.

What you’ll be doing

Trolley collection – on-foot collection and return of trolleys including landside/airside process.
Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls.
Wayfinding – assisting customers with directions and navigating the airport campus.
Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting.
Customer interaction - assisting customers with general enquiries.
Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team.

What we're looking for

What we're looking for

This role requires the successful candidate to obtain a Counter Terrorist Check, so you must have been living in the UK for the last 3 consecutive years.

You'll also need:

Essential: A passion for delivering excellent customer service.
Essential: Attention to detail, ability to prioritise, and effective time management skills.
Essential: A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 20k steps per day).
Essential: Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf).
Desired: Understanding of airport operations and processes impacting the passenger journey.
Desired: Experience in a busy, customer facing environment.

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

What we'll offer you

What we'll offer you

Pension scheme- employer contributions can be up to 6%
28 days holiday, based on full time roles, increasing with service
Annual discretionary bonus
Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
Free car parking on site and when you go on holiday
We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

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