About the role
The Ground Services Contract Manager is responsible for managing the 3rd party operation within the Ground handler community and any potential 3rd parties who we deem necessary to work within a licenced operation at EAL. They will be responsible for delivering improvement from 3rd parties through good communication, collaboration and working within the licence conditions that each party has signed up to.
Using various management techniques, the role will allow the Ground Services Contract Manager to use specific licence powers to identify & define problems and manage change to deliver positive business outcomes and improvement to performance standards for both EAL and the 3rd party operators.
You can find out more about the team here
About the recruitment process
The recruitment process for this role will be a one stage, in person interview, with our Head of Airside & Baggage and Senior Airside Manager. This will be a competency based interview, with questions on our values and a presentation on a topic to be confirmed on invite to interview.
Please note, our interview process may be adjusted depending on the volume of candidates. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process and the types of questions we ask here.
What you'll be doing
- Ensure that safety is given the highest priority at all times in meeting operational standards, create an environment that actively encourages a safety culture in the day-to-day management of the 3rd party.
- Drive relevant 3rd party performance and asset utilisation to improve productivity (e.g. OTP performance, baggage delivery and make-up, check-in resource, ramp resource &etc.).
- Work closely with all business partners to deliver a compliant, safe and efficient operation.
- Ensure that the relevant 3rd parties deliver a customer focused and professional service, responding to customers concerns and requirements.
- Proactively defining project briefs for any development or process improvement initiatives which impact on the operational performance of the airport environment.
- Oversee the implementation of solutions, policies, processes or procedures across the 3rd party estate, actively contributing to the formulation of the 3rd party Operating licence, manage its content and implement actions if/when required.
- Define and own the management of relevant 3rd party operations, providing guidance and purpose to the relevant 3rd parties to support them to achieve the stated outputs as per the licence agreement, ensuring compliance with all regulatory, legal and statutory obligations.
- Ensure performance standards are maintained during periods of operational disruption (e.g. adverse weather, industrial action, system failures, etc.). Contribute to contingency planning and respond as per the requirements of Edinburgh Airport current policies and procedures (e.g. Emergency Orders, Winter Operation Plans, Aircraft Recovery Orders, etc.).
- Active participant in contingency programmes (e.g. Crisis Management).
- Anticipate and develop contingencies with GHA’s any operational issues due to:
- Staff availability
- Training
- ID passes
- Equipment