Airport Service Agent - Trolleys

What you’ll be doing

• Trolley collection – on-foot collection and return of trolleys including landside/airside process
• Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls
• Wayfinding – assisting customers with wayfinding and navigating the airport campus
• Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
• Customer interaction - assisting customers with general enquiries
• Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team

• Pension scheme- employer contributions can be up to 6%
• 28 days holiday, based on full time roles, increasing with service
• Annual discretionary bonus
• Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
• Free car parking on site and when you go on holiday
• We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.

As a business we’re driven by our values – they’re at the core of our culture and everything we do. We will ask questions based on our values during your interview, as we’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off. 

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

We work with Inclusive Employers, who are a leading organisation for employers committed to prioritising inclusion. We are supported by them through leadership workshops, a variety of resources and webinars,  demonstrating our commitment to an inclusive workplace and ensuring all our employees feel valued. This partnership is part of our wider Diversity and Inclusion strategy, and you can find out more here.

We give colleagues the opportunity to engage with different people and projects, within our business and beyond. You can get involved in a variety of different employee groups, including Diversity, STEM, Wellbeing, or create your own community - it's important to us that you can share your interests and be yourself at work.